Academic Support Programs

Welcome to CLUE

CLUE tutoring is more than a resource you can access when you're struggling in a class; it's a welcoming, inclusive space for students to connect, ask questions about various subjects, prepare for exams, and have support on homework.

Get tutoring online or in-person, check out our calendar of live discussion sessions and exam reviews, learn about the subjects we cover, meet our tutors, and watch a video about in-person CLUE.

Subjects Available Each Evening
Sunday Monday Tuesday Wednesday Thursday
Writing Writing Writing Writing Writing
Physics Physics Physics Physics Physics
Chemistry Chemistry Chemistry Chemistry Chemistry
Math Math Math Math Math
Biology Biology Statistics Biology CSE
    CSE    

* subjects in Italics are available only virtually that night

Get Help

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In-person Drop-in Tutoring

In-person tutoring takes place in Mary Gates Hall Commons. Bring your Husky card to access the building after-hours.

 

As per UW policy, wearing a well-fitted high-quality mask is highly encouraged while in Mary Gates Hall.

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Virtual Drop-in Tutoring

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Virtual tutoring starts at 7pm. 

When you enter drop-in tutoring, select Virtual Tutoring, and choose a subject area. Once a tutor is ready for you, they will call you and a Zoom link will be provided via a banner notification.

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Discussion Sessions & Exam Reviews

Discussion sessions and exam reviews will start the week of 10/03.

Hours, Updates & Cancellations

CLUE has adjusted hours the first week of the quarter: Thu & Sun 7-9pm, Mon & Tue 7-10pm, Wednesday 10/5 start of regular hours (7-11pm)

Community Standards

CLUE provides a space for all students to be included, challenged, and supported in their educational journey. We expect that tutors and students alike enter into this space with respect for one another and treat others with kindness.

Contact Us

Do you have questions? Suggestions on what we can do better? Email us at clue@uw.edu

Feedback

We want to hear about your experience. Send us your information via the CLUE Feedback Form

Subjects

We can help with the following subjects and courses:

  • All biological-based subjects - BIOL department but also including courses in departments like NURS, GENOME, FISH, ENVIR, etc.

Drop-in tutoring is offered during CLUE operating hours, 7-11 p.m., on Sunday & Wednesday (virtual) and in-person (MGH) on Monday. Check in at the front desk to meet with our tutors in person or online! It is a one-on-one tutoring session between you and a tutor.

Meet the Biology Tutors

We can help with the following subjects and courses:

  • General Chemistry: CHEM 110, CHEM 120, CHEM 1X2 series (142, 152, 162), CHEM 1X5 series (145, 155, 165)
  • Organic Chemistry: CHEM 220, CHEM 22X series ( 223,224), CHEM 23X series ( 237, 238, 239), CHEM 24X series( 241, 242), CHEM 33X series (335, 336, 337) 
  • Biochemistry: BIOC 40X series (405, 406), BIOC 44X series (440,441,442), BIOC 45X series (450, 451)
  • Physical Chemistry: CHEM 45X Series ( 452,453)

Drop-in tutoring is offered during CLUE operating hours, 7-11 p.m., Sunday-Thursday. It is a one-on-one tutoring session between you and a tutor. You are expected to bring your own questions and our tutors can help answer them. These sessions are typically 15-20 minutes long. 

Scheduled appointments can be arranged through our website. Students can select available times for them and the tutor outside of CLUE hours. These sessions are typically 30 mins long, and function similarly as drop-in sessions.

Exam reviews are offered for CHEM 142, 152 and 162 and the on quarter Organic Chemistry course. For example, CHEM 237 is the on quarter course in the fall and CHEM 238 is the on quarter course in the winter. During the exam review session, tutors will present practice problems and detailed explanations for the answer. Sessions are typically 1.5 hours long.

Frequently Asked Questions

What’s our approach to tutoring Chemistry?

You are expected to bring your own questions regarding your lecture material, course homework, exams, or practice problems. We will first ask you to explain your approach to the problem before we start helping you. This helps us to see what type of mistakes you have made and which concept you are missing. Then, we will ask leading questions and hopefully guide you to a satisfactory answer.

What can you expect tutors to do when they work with you?

  • We can explain/walk you through a hard concept that you have encountered in class. 
  • We can assist you to approach and solve a problem by giving helpful hints and resources.   
  • We make sure students understand the concept behind each problem and know how to apply them when encountering similar problems in the future. 

What should I bring to a tutoring session?

Questions. They can be problems that you have worked on but failed to obtain the correct answer or a hard concept from class that you do not understand.

If I want to come back later in the night, how do I do that?

If you have more questions, feel free to put yourself back on the queue before 10:45 p.m.!

Meet the Chemistry Tutors

Drop-in tutoring for CSE is offered in person on Tuesday and virtually on Thursday. Check in at the front desk before seeing a tutor in MGH! It is a one-on-one tutoring session between you and a tutor. You are expected to bring your own questions and our tutors can help answer them. These sessions are typically 15-20 minutes long. 

Scheduled appointments can be arranged through our website. Students can select available times for them and the tutor outside of CLUE hours. These sessions are typically 30 mins long and are 1-on-1 sessions with the tutor.

Meet the Computer Science Tutors

We can help with the following subjects and courses:

  • Precalculus: MATH 120
  • Calculus series: MATH 124, 125, 126 series
  • Differential Equations and Linear Algebra: MATH 207, and 208. 
  • MATH 209 to math major courses like 300 and 441
  • Non-Math courses, such as AMATH or QSCI
    • If your question is for an ECON course or STAT course, Math tutors are rarely able to assist. Please visit the approproate subject-specific tutor or study center.

Drop-in tutoring is offered during CLUE operating hours, 7-11 p.m., Sunday-Thursday. It is a one-on-one tutoring session between you and a tutor. You are expected to bring your own questions and our tutors can help answer them. These sessions are typically 15-20 minutes long. 

Scheduled appointments can be arranged through our website. Students can select available times for them and the tutor outside of CLUE hours. These sessions are typically 30 mins long, and function similarly as drop-in sessions.

Exam reviews are offered for the introductory Calculus series (MATH 124, 125 & 126). During the exam review session, tutors will present practice problems and detailed explanations for the answer. Sessions are typically 1.5 hours long.

Frequently Asked Questions

What’s our approach to tutoring Math?

We are here to help you understand what’s going on, not give you the answer. Coming to CLUE and expecting us to solve your problem for you is going to be a problem. We want to engage you with the question and get you to work through the problem so that you can answer it on your own afterwards.

What can you expect tutors to do when they work with you?

When a tutor gets to you, they will most likely ask what your question is, if you have attempted the problem, what the relevant material is, if you’ve covered concept xyz, or what your current understanding of the material is. We need to get a feel for where you’re at, before we can start going down our own path.

What should I bring to a tutoring session?

A question and/or an attempted problem along with a desire to learn. We want to help, we really do! But if you’re just not interested in learning what needs to be done and being with us on the steps we need to take, then that really hurts the vibe.

How long are tutoring sessions?

On paper, 15 minutes. Though they can tend to get a little longer if you ask a particular question that is rather nasty or there’s a concept that you’re really struggling with. If the night is really busy, we will be more strict to keeping to the 15 minutes and leave you to play around with what wisdom we dispense.

If I want to come back later in the night, how do I do that?

Just go back onto the clue queue online site and queue yourself back in, the same way you did so when you first queued up for CLUE tutoring. It does help if you say what your question is in the signup (saying “webassign 1.61” is not as helpful as “I need help with taking the derivative with trig functions”).

How do exam reviews work and what can I expect?

Exam reviews are offered for MATH 124, 125, and 126, as well as exam reviews for MATH 120 during the autumn quarter. These exam reviews are led by 2-3 tutors from the CLUE math team with problems that they think are worth going over. This doesn’t mean they will appear on a test, just that the problem is interesting in terms of the concepts that it goes over, and it’s those concepts that we would like for you to understand. We don't have access to anything that you're covering in your courses, and so we base the problems we go over on what we see when students come in for Drop-In tutoring and what we see on the Math Department’s Exam Archive.

Typically we hold 3 exam reviews per quarter. 1 for each midterm, and then 1 for the final. The midterm reviews last ~90 minutes, but our tutors are more than happy to stay and ask any burning questions you may have. While the final exam review lasts ~2 hours. An email is sent to any student in the relevant course regarding information about the exam review.

Any class that we give an Exam Review for doesn’t have a PDI for that quarter. A PDI is a night in which for the first 2 hours of CLUE a tutor is specifically dedicated to getting to students for that particular PDI and answering their questions. During nights that we have PDIs we tend to see students for the PDI gather in a specific area and all end up helping each other out as well as the tutor. After a PDI has ended there’s no reason to leave, as you will still be helped, albeit just at a slower pace. The number of PDIs a course has is dependent on how many students we typically see for that course as well as how many exams that course gives. Typically, PDIs are a 1-5 before an exam, but since many of the courses we give PDIs for don’t follow a similar structure as the intro calc series, they can be more sporadically laid out. We have PDIs for Math 307, 308, 309, and 324, as well as 120 for the quarters that we don’t give 120 exam reviews. 

Meet the Math Tutors

We can help with the following subjects and courses:

  • PHYS 11X & 12X Introductory Series (114-116, 121-123), and the 200-series
  • PHYS 300+ & 400+ on occasion

Drop-in tutoring is offered during CLUE operating hours, 7-11 p.m., Sunday-Thursday. It is a one-on-one tutoring session between you and a tutor. You are expected to bring your own questions and our tutors can help answer them. These sessions are typically 15-20 minutes long. 

Scheduled appointments can be arranged through our website. Students can select available times for them and the tutor outside of CLUE hours. These sessions are typically 30 mins long, and function similarly as drop-in sessions.

Exam reviews are for 11X/12X exam at least two days before the exam takes place. During the exam review session, tutors will present practice problems and detailed explanations for the answer. Sessions are typically 1.5 hours long.

Frequently Asked Questions

What’s our approach to tutoring Physics?

We try to equip our students with general problem-solving skills that are transferable to classes beyond physics. There is obviously an emphasis on physics coursework, but many of our approaches to physics underpin a broad range of problems in STEM.

What can you expect tutors to do when they work with you?

You can expect tutors to ask leading questions, give constructive feedback, and foster independent learning & growth mindsets.

What should I bring to a tutoring session?

Make sure to bring your questions ready to be asked, a functional calculator, and a distraction free state of mind!

How long are tutoring sessions?

On busy nights, we try to keep our sessions under half an hour, but if there aren’t many students in the queue, we tend to spend more time for each student.

If I want to come back later in the night, how do I do that?

Simple! Just get back into the physics queue before 10:45 p.m. (or earlier if the questions on hand are formidable) and someone should be able to see you.

Meet the Physics Tutors

Statistics will be entirely virtual and only be offered once a week throughout the 2022-2023 academic year. We encourage you to visit the Statistics Study Center if you would like more regular support.

Drop-in tutoring for Statistics is offered virtually on Tuesday. It is a one-on-one tutoring session between you and a tutor. You are expected to bring your own questions and our tutor can help answer them. These sessions are typically 15-20 minutes long. 

 

Meet the Statistics Tutors

CLUE Writing Center 3-2-1 Policy:

Our goal is to make appointments available to all writers and to nurture their independent learning. For this reason, we have a “3-2-1” policy for writing tutoring appointments:

Writers may have no more than 3 tutoring sessions to work on the same assignment. 

Writers may have no more than 2 drop-in tutoring sessions per day.

Writers may only work on 1 assignment per tutoring session.  After working with a tutor on an assignment, writers need to revise that assignment for 1 hour before returning to the queue to work on the same assignment.

At the CLUE Writing Center, we have one goal in mind: to help you become a better writer. To that end, we believe that writing is a process. Even the most talented writers cannot sit down in a vacuum and produce a polished text on the first try. Whether you need help talking through ideas, honing an outline you've been working on, evaluating a draft mid-composition, or looking through a final draft—we're confident we can help you write more efficiently and effectively.

Frequently Asked Questions

What type of documents do you provide assistance with and what should I bring?

We will look at any piece of writing you bring in, including but is not limited to: papers, short response assignments, theses, cover letters, résumés, personal statements, scholarship applications, graduate school statements of purpose, memos, and lab reports.

To get the most out of your session, we suggest you bring the following:

  • If you are working on a draft, please bring a copy of your draft, either electronic (accessible by e-mail or flash drive) or on paper.
  • If your writing concern is related to a particular assignment, bring the assignment prompt.
  • If your writing concern is related to a specific scholarship or application, please bring the necessary prompts.
  • If you are writing a paper using other sources, you may consider bringing the readings; if not, bring notes, an outline, or even a list of questions to help focus the conference.
  • If you want to discuss feedback you have received from a teacher, bring a copy of the comments.

How do I sign up for a tutoring session?

We are a drop-in center, so it is first come, first served! Normally, sign-up begins around 6:45 p.m. (PST) virtually. Go to our main website, select Drop-in Tutoring, and Virtual tutoring to get in line for Writing (or any other area) . When you are next up and a tutor is ready to see you, you will get a notification on the main check-in page letting you know who is calling you and what their zoom link is. Go ahead and click that link and you'll be sent to that tutor's zoom room.

You will have between 5-7 minutes to respond to the tutor virtually calling you. If you do not show up in the tutor's zoom room after 5-7 minutes, or after being called twice, we will delete your name from the list. This is only fair to the other students waiting to access the Writing Center. If you would like to leave and come back, please ask the Front Desk Manager (a separate line to get into) for an estimate of your wait time—but keep in mind tutors cannot ever guarantee the length of your actual wait time.

What is a typical tutor session like?

At the CLUE Writing Center, our aim is always two-fold: to help you with your concerns about the paper at hand and to better familiarize you with universal writing strategies that will help you address similar concerns in future assignments. To achieve these goals, most sessions begin with a tutor asking you a series of questions regarding the assignment, your professor's expectations, and any specific concerns or areas of inquiry you would like to address during the session. In almost every instance, the tutor will ask to see the assignment prompt, so please bring it!

Once the tutor has a strong grasp of your writing assignment and your specific concerns/needs, the tutor will typically spend 20-30 minutes reading (or having you read) all or part of the draft that you have both agreed to focus on. During this time, the tutor may make some instructive notes in the margins (please note that s/he won't "fix" grammar, punctuation, and style) that s/he will then discuss with you. This discussion will frequently involve asking you more questions about your ideas and/or getting you to talk through problems arising in the draft. The tutor will model example solutions for some of the concerns you are working to address as well as explain relevant conventions affecting his/her suggestions. If you have not yet written anything, the tutor will help you brainstorm and organize your ideas.

At the end of each session, you can expect to spend time developing a plan for further writing and revision. You can also expect to take copious notes and/or outline if necessary.

Each session typically lasts 45 minutes, but can be a little shorter or longer depending on your needs. Sessions cannot exceed one hour in length in order to be respectful toward other students.

Meet the Writing Center Tutors

CLUE Frequently Asked Questions

CLUE uses our Queue platform along with Zoom to facilitate online tutoring. You must be logged in with your UW NetID and password to access CLUE.

  1. When CLUE is open, log into CLUE using the Queue virtual check-in system and you will be placed in a queue. 
  2. In the queue, you will be prompted to let us know what class you would like support with, if you want to see a particular tutor, and if you would like to opt-in for text message notifications. 
  3. Then you will see an estimated wait time to meet with a tutor. You will also be able to see what place you are in line. 
  4. When a tutor is ready to meet you, you will get a pop-up notification with a Zoom link. Access that link within five minutes of receiving it and you will be seen by a tutor.
  5. If you accidentally click out of the link, simply check your Notifications page to see the pop-up again.
  6. Please be sure that the name you use in Zoom is the name you enter in the queue check-in. This will help your tutor know they are meeting with the right student.
  7. If you have questions or concerns email us at clue@uw.edu.

Drop-in tutoring is offered for all our subjects (Chemistry, Math, Physics, and Writing) Sunday through Thursday from 7 p.m.–11 p.m. Drop-in tutoring is first-come, first-serve. You may wait five minutes or more depending on the availability of our tutors and how many students are waiting for help.

Appointment tutoring ensures that you meet with a tutor at a time you signed up for. There is no waiting time and you are guaranteed thirty minutes of one-on-one tutoring. Subjects and availability change each quarter, please review the Appointments page for more information.

Both options provide one-on-one tutoring for personalized support.

If you want to attend in person, just bring your Husky Card and the assignment you are working on! Mary Gates Hall requires Husky Card for access after 5pm.

A personal computer or tablet with internet access and sound is necessary to access virtual CLUE.

  • If you do not have access to a laptop/tablet, please go to UW's Student Technology Loan Program website to request technology. Supplies are limited. 
  • Make sure you have the most current version of Zoom downloaded on your device. Once you log into your Zoom account, please go to zoom.us/download to download the latest version. If you have any issues with Zoom, you can get support from UWIT.

If you have any questions about accessing CLUE, please email us at clue@uw.edu.

If you would like help with an academic subject but need more time than is available via drop-in tutoring, consider getting a private tutor. We can send out an inquiry and see if anyone is available and then connect you with that tutor.
Learn more

Meet Our Tutors

Evana, she/her

Evana, she/her

Junior, Statistics

I've taken

Math 207, 208, 224, 300, 318

Ask me about

Cooking, baking and crocheting, and reading!

Notable academic failure

For the first quarter of my freshman year I, like a lot of international students, was in my home country, Malaysia, because of covid. The 15 hour time difference really impacted the way I had to plan and study for my classes. And as a freshman, that was really stressful for me. I was not able to make it to live lectures because they happened to be at 3 or 4 am, and I missed deadlines because I miscalculated when they where due. This situation really taught me the importance of time management in college and I think I have become better at it because of that!

Meryl, she/her

Meryl, she/her

Sophomore, Math & Drama Design

Ask me about

Reading, Volleyball, Running, Bullet journaling, and Stage managing!

Charlie, he/him

Charlie, he/him

Junior, Biochemistry

I've taken

MATH 207/208

Ask me about

Watching anime, playing the piano, gaming

Notable academic failure

The honors organic chemistry course was a really great experience for me, since the passion and depth of knowledge that the professors brought into the courses presented many opportunities to reconsider my entire understanding of chemistry. However, the pace that we covered new material and the unique quirks of each professors' teaching styles kept the entire class on its toes - which created an incredible environment of mutual support and studying and really helped me learn how to make the most of my peers as a learning resource.

Andrew, he/him

Andrew, he/him

Senior, Civil Engineering, minor: Architecture

I've taken

MATH 207/208

Ask me about

I enjoy playing soccer, hiking, swimming, and many other outdoorsy activities. I am always down to discuss the latest gaming news or anything anime. A more niche hobby I have is woodworking.

Notable academic failure

During my first quarter at UW I retook calculus 2 or MATH 125. Since all the material was familiar, I was breezing through the course, acing every exam with minimal reviewing/studying. I was overconfident in my knowledge, so when the final exam rolled by, I barely studied for it. And rightly so, I forgot important information needed to complete some questions. What should have been a nice GPA booster, became an academic failure and a lesson I am glad I learned early on.

Lauren, she/her

Lauren, she/her

Sophomore, Physics & Data Science

I've taken

PHYS 224 (currently enrolled)

Ask me about

Baking, hiking, pottery, knitting

Notable academic failure

When I took the introductory physics series, I had already taken ap physics so phys 121 and 122 were mostly review for me. Phys 123 was the first real college class where I was learning brand new material. When I got to the first midterm, I realized that I hadn't learned any of the material very well and had to relearn everything in a few days. After that, I spent time adjusting my note taking and studying habits, and made sure to find out about all the resources available to me.

Stephanie, she/her

Stephanie, she/her

Senior, Psychology

I'm excited about

I'm excited about helping other students solidify writing skills that apply to all majors!

Henry, he/him

Henry, he/him

Graduate Student, Materials Science and Engineering

Notable academic failure

In my senior year of undergrad I had several challenges outside of school and made it very difficult to work on the senior research project needed to graduate. With the help and understanding of my advisor, however, I was able to turn it around and have my report submitted in time to allow me to continue on into my graduate studies.

Makayla, Biology, she/her

Makayla, Biology, she/her

Sophomore, Molecular, Cellular, Developmental Biology, minor: Bioethics

I've taken

BIOL 355, currently taking BIOC 405 and GENOME 361

Ask me about

I love baking, playing video games, reading, listening to music, and exploring new cafes and restaurants! You'll probably find me eating somewhere new every weekend.

Notable academic failure

I found BIOL 200 to be the most challenging of the intro series and that affected my confidence in pursuing my major and career. Although I did better in the following quarter, I continued to question my decision until taking BIOL 355, Foundations in Molecular Cell Biology. The class reminded me why I wanted to specialize in MCD biology and why I love what I study. The intro series can be difficult in many ways, but I think the best solution for me was to just stick it out and find that passion again. There are also tons of resources (like CLUE!) that I wish I had utilized, so definitely don't be afraid to reach out!