Academic Support Programs

Communicating with instructors and classmates

Communication skills are vital in online learning because students must seek help when they need it.

Instructors are willing to help students, but they are unable to pick up on non-verbal cues, such as a look of confusion on a student's face. Here are some tips to communicate effectively in a virtual space. 


Netiquette refers to a code of behavior to promote professional digital interaction. When attending an online class or in a breakout room, treat the experience as you would an in-person class, especially if you are required to show yourself on video. Think about how you are presented both in words (in a Chat or other typed discussion board), in sound (because everyone can hear all of the sounds in the room you are in), and in image (because everyone can see you and the background - real, virtual - behind you).

Remember that distance learning interactions are still overseen by the Student Conduct Code and all prohibited conduct, including academic misconduct, alcohol/drug violations, computer abuses, bullying, harassment, violence, and discriminatory acts, will be sanctioned as appropriate.